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Guest Behaviour Change Because Of COVID

Level of consumer concern about germs while staying in hotel

Even with an anticipated increase in travel,
consumers are still extremely concerned about germs while staying in hotels

Guest Behaviour Level Of Consumer

The power of partnership programmes

Given the COVID-19 pandemic, some hotel chains are partnering with companies in order to offer cleaning and disinfection in their location.

Consumers were asked if this type of hotel programme would impact their choice of hotels

68%

said they would more likely to choose such a hotel

4%

Said it would not be a factor in their choice

 

28%

said it would have no impact over their choice

4%

Said it would not be a factor in their choice

 
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Action steps for the hotels in post COVID world

Liquid Hand Sanitizer
1

Move to solutions that support your new protocols

Employees’ expectations of cleanliness, decontamination and hygiene have been heightened. Businesses are already choosing solutions that support new expectations and support new protocols and regulations.
2

Create a limited-touch environment

Consider simple hygienic upgrades like placing paper towels or tissues next to restroom exits for use on door handles. Reduce contact with frequently touched surfaces via automatic systems such as sensor-activated door openers and electronic restroom dispensers.
Dettol No Touch
2

Create a limited-touch environment

Consider simple hygienic upgrades like placing paper towels or tissues next to restroom exits for use on door handles. Reduce contact with frequently touched surfaces via automatic systems such as sensor-activated door openers and electronic restroom dispensers.
Staff Training On Protocols
3

Staff Training on Protocols

As cleaning is being stepped up in buildings, it is vital for staff to be clearly aware of new cleaning protocols. You can reduce the risk of cross contamination and infection by raising awareness of the reasoning behind the cleaning, sanitising and disinfection protocols in place.

Disclaimer: All reasonable steps have been taken to ensure the accuracy of the published material on the website (“Material”), however the Material shall not be treated as medical advice in any manner. Information or advice provided on the site should be used merely as a guide rather than a definitive recommendation to adopt any specific action. In no event shall Reckitt Benckiser (India) Private Limited or its affiliates be liable for any damages or any other consequence arising from the use of the Material or website.

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